Admin

$ School Cash Online $ Information

Here
is a little information that might help if you
are having issues registering or
 using School Cash Online.  There is a Support link in School Cash Online that has commonly asked questions.  You can also email KEV or call the 24/7 parent help desk at 1.866.961.1803
.

Why can I not find my student?
The system is setup to use the student's "legal" name.  Another option is not available at this time.
​  The registration guide for parents asks that they skip entering the student #.​   This is because parents do not have access to the student #, only the OEN#.

You will receive a receipt on screen once your payment is submitted successfully. Receipts are also emailed to the email address registered with your account. You can view your receipts online by signing in and navigating to “Payment History”.

Yes, email notifications are sent to the account holder when new items are uploaded to your child’s profile. To verify that you have accepted email notifications, select the “My Account” tab, click on the “Manage Email Notifications” option. Click on the option to activate the email notification, and then select the CHANGE button to save your information.

Recurring Payments
If you create an item and choose to allow recurring payments, the payments can only be charged on the 1st of the month starting with the 1st of the following month.  Ensure when you are choosing the number of payments allowed you do not exceed the number of months in the school year. i.e. you will allow 9 payments for milk on an item which starts in Sept.  If a parent chooses to pay by installments the first payment starts on Oct 1 and continues on the 1st of the month up to the number of months chosen by the parent to a max of 9, i.e. Jun 1.  The parent will see a $0 amount in checkout because their method of payment will not be charged at this time, only on the first of the month.
NOTE:  If a parent goes in to make a purchase in Oct, there will still be a max of 9 installments available, i.e. to Jul 1.  You either need to have the end date of the item Sep 30 so no additional purchases can be made after this date, or if you leave the item open longer, you will need to go in every month to reduce the number of installments, i.e. max of 8 in Oct so the first charge is Nov 1 and the last is Jun 1.

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